Terms of Service

1. Acceptance of Terms

By accessing or using Plugency ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Plugency provides a platform for building, testing, and deploying AI-powered agents for WhatsApp, Telegram, and other messaging platforms. Our services include:

• Agent creation and management tools
• Knowledge base uploading and processing
• Messaging platform integrations
• Analytics and reporting
• Team collaboration features

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Subscription and Payments

4.1 Billing

Paid subscriptions are billed in advance on a monthly or annual basis. You agree to pay all fees associated with your subscription plan.

4.2 Price Changes

We reserve the right to modify our pricing at any time. We will provide at least 30 days' notice before any price increase takes effect.

4.3 Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You can cancel your subscription at any time from your account settings.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam or unsolicited messages
• Harass, abuse, or harm others
• Distribute malware or harmful content
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to systems
• Interfere with the Service's operation
• Engage in fraudulent or deceptive practices
• Violate messaging platform terms of service (WhatsApp, Telegram, etc.)

6. Intellectual Property

6.1 Our Property

The Service and its original content, features, and functionality are owned by Plugency and are protected by international copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of content you upload to the Service. By uploading content, you grant us a license to use, store, and process that content as necessary to provide the Service.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

8. Third-Party Services

Our Service integrates with third-party platforms (WhatsApp, Telegram, etc.). Your use of these integrations is subject to the respective terms and policies of those platforms. We are not responsible for third-party services.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLUGENCY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or data
• Business interruption
• Cost of substitute services
• Any damages resulting from unauthorized access to or alteration of your data

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination, your right to use the Service will cease immediately. All provisions of these Terms which should reasonably survive termination shall survive.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page. Your continued use of the Service after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

14. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: support@plugency.com
• Website: plugency.com/contact